Astro Public
  • Pilot's Operating Handbook
    • Getting Started
    • System Overview
    • Flight Part 1 - Flight Modes
    • Flight Part 2 - Operation
    • Flight Part 3 - Emergency / Advanced
    • Essential Software
      • Auterion Mission Control
        • AMC - Fly
        • AMC - Plan
          • Transfer Mission Plan and KML Files with Herelink
          • Terrain Follow
          • Offline Maps
        • AMC - Vehicle Setup
          • Advanced Vehicle Setup
          • Parameters
        • AMC - Photos
        • AMC - User Account
        • AMC - Settings
          • Advanced Mode
      • Auterion Suite / Flight Logs
      • Network and Connectivity
    • Pro Tips and Limitations
      • Travel and Shipping
  • Maintenance
    • FAQ & Troubleshooting
    • Software Updates
      • Updating Firmware
      • Astro Software v2.0 - Coming Soon
      • Astro Software v1.7 - What’s New
      • Astro Software v1.4 - What’s New
      • Astro Software v1.2 - What’s New
    • Standard Maintenance Procedures
      • Getting Technical Support
      • Periodic Maintenance
      • Replacing Components
        • Replacing Propellers
        • Installing a SIM Card
      • Calibration and Tuning
      • Controller / Radio Binding
  • Other User Manuals
    • FREEFLY PAYLOADS
      • LR1 Payload
        • Payload Overview and Setup
        • Expansion Modules
          • LR1 Thermal Module
          • LR1 Distance Sensor
        • Mapping/Inspection/Video Workflow
        • LR1 Lenses and Expansion
          • Changing Lenses
            • Advanced Gimbal Tuning
          • Expansion Ports
        • What changed between A7R4 and LR1 Payload?
        • Technical Specs
        • LR1 Sample Mapping Data
      • A7R4 Payload
        • Packing, Handling, and Setup
        • Camera Controls
        • Mapping/Inspection/Video Workflow
        • Resetting Camera Settings
        • Calibration and Tuning
        • Technical Specs and Lenses
      • Ventus OGI Payload
        • Operating Handbook
          • Setting up Astro with OGI
          • Pre-flight Planning
          • Settings
          • Configure Gas Enhancement Mode
          • Advanced Operation
          • Downloading/Formatting Media
        • Protips, Limitations, and Troubleshooting
        • Technical Specs
      • Wiris Pro Payload
        • Operating Handbook
          • Setting up Astro with Wiris Pro
          • Pre-flight Planning
          • Advanced Operation
          • Inspection Workflow
          • Downloading Media/Example Output
          • Formatting Media
        • Protips, Limitations, and Troubleshooting
        • Technical Specs
        • Camera Software
        • Glossary
        • Integration for 3rd Party Applications
          • Mechanical Interface
          • Electrical Interface
          • Operational Limitations
      • Workflows/Maintenance/Updates
        • Installing/Removing Payloads
        • Mapping Workflow and Output
          • Pre-flight Planning
          • Mapping Efficiency Tips
          • Mapping Flight and Post Processing
          • PPK Software
          • Output Specification
          • Sample Mapping Data
        • Inspection Workflow
        • Gimbal Firmware
        • Gimbal Logs
        • USB Formatting
        • Isolation System
        • Precise/Smooth Gimbal Control
      • FPV Camera
    • 3RD PARTY PAYLOADS
      • Hovermap ST-X Lidar
        • Hovermap Setup on Astro
        • Mapping with Hovermap
        • Assisted/Autonomous Flight
      • Gremsy Pixy PE
      • Gremsy Vio
      • Sentera 6X/65R
    • ECOSYSTEM
      • Components
        • Batteries
        • Pilot Pro Controller
        • Herelink Handset (Legacy)
          • Herelink Controller Maintenance
            • Updating Herelink Software
            • Switching to Freefly Updater
            • Removing/Reinstalling the Herelink Cover
        • Vibration Isolators
        • GNSS Base Stations
      • Development Tools
        • MavSDK
        • Software Interfaces
        • Payload Mounting Interfaces
        • Electrical Interfaces
        • Onboard Computer
      • DIU Blue sUAS
      • FAA Remote Identification (RID)
      • Esri ArcGIS Flight (Site Scan)
        • 1 - Setup and Connecting to Astro
        • 2 - Preflight and Mission Planning
        • 3 - Flying a Mission with Astro
        • 4 - Post-Flight and Image Processing
        • Global Settings
      • DroneDeploy
    • SPECS AND INTERFACES
      • Technical Specs
      • Performance
      • Drawings and CAD
      • Compliance
    • Legal
Powered by GitBook
On this page
  • Known Issues and Solutions
  • FAQ
  • Advanced Troubleshooting
Export as PDF
  1. Maintenance

FAQ & Troubleshooting

Known Issues and Solutions

Issue
Solution

Battery cells out of balance

Leave on the charger (under supervision) for about 8 hours

Cannot control gimbal

Astro drifts up/down while hovering

Cannot record video using the Sony a7R-IV, or "unable to write to card, check card speed"

Transfer mission from PC to Herelink

Upload to Astro using PC, download from Astro using Herelink

Can't connect laptop version of AMC to Astro

Gimbal is limp with camera on

FAQ

Question
Answer

Is there a compatible LiDAR sensor?

Yes! Several LiDAR payloads are available using our Smart Dovetail quick release or an adaptor:

-Emesent Hovermap

-GreenValley International X3C

-YellowScan Mapper, Mapper +, and Ultra

-Phoenix LiDAR Recon-A and Recon-XT

-Inertial Labs RESEPI

-ROCK Robotic R3PRO

Is there a thermal sensor for Astro?

Advanced Troubleshooting

PreviousTravel and ShippingNextSoftware Updates

Last updated 3 months ago

Change the

Yes, see the Freefly Wiris Pro payload in our .

For in-depth problem-solving, you can check our or for solutions to specific questions or error codes.

If you need more help or can't find what you're looking for, please !

Troubleshooting Tree
Astro Support page
contact us
Update Astro and Herelink firmware
Calibrate accelerometer
Install a faster SD card into the camera
UDP settings
store here
Make sure that your Astro and Gimbal are on compatible firmware