FAQ & Troubleshooting
Last updated
Last updated
| Issue | Solution |
|---|---|
| Question | Answer |
|---|---|
For in-depth problem-solving, you can check our Troubleshooting Tree or Astro Support page for solutions to specific questions or error codes.
If you need more help or can't find what you're looking for, please contact us!
Battery cells out of balance
Leave on the charger (under supervision) for about 8 hours
Cannot control gimbal
Astro drifts up/down while hovering
Cannot record video using the Sony a7R-IV, or "unable to write to card, check card speed"
Transfer mission from PC to Herelink
Upload to Astro using PC, download from Astro using Herelink
Can't connect laptop version of AMC to Astro
Change the UDP settings
Is there a compatible LiDAR sensor?
Yes! Several LiDAR payloads are available using our Smart Dovetail quick release or an adaptor:
-Emesent Hovermap
-GreenValley International X3C
-YellowScan Mapper, Mapper +, and Ultra
-Phoenix LiDAR Recon-A and Recon-XT
-Inertial Labs RESEPI
-ROCK Robotic R3PRO
Is there a thermal sensor for Astro?
Yes, see the Freefly Wiris Pro payload in our store here.