FAQ & Troubleshooting

Known Issues and Solutions

Issue	Solution
Battery cells out of balance	Leave on the charger (under supervision) for about 8 hours
Cannot control gimbal	Update Astro and Herelink firmware
Astro drifts up/down while hovering	Calibrate accelerometer
Cannot record video using the Sony a7R-IV, or "unable to write to card, check card speed"	Install a faster SD card into the camera
Transfer mission from PC to Herelink	Upload to Astro using PC, download from Astro using Herelink
Can't connect laptop version of AMC to Astro	Change the UDP settings

FAQ

Question	Answer
Is there a compatible LiDAR sensor?	Yes! Several LiDAR payloads are available using our Smart Dovetail quick release or an adaptor: -Emesent Hovermap -GreenValley International X3C -YellowScan Mapper, Mapper +, and Ultra -Phoenix LiDAR Recon-A and Recon-XT -Inertial Labs RESEPI -ROCK Robotic R3PRO
Is there a thermal sensor for Astro?	Yes, see the Freefly Wiris Pro payload in our store here.

Advanced Troubleshooting

For in-depth problem-solving, you can check our Troubleshooting Tree or Astro Support page for solutions to specific questions or error codes.

If you need more help or can't find what you're looking for, please contact us!