FAQ & Troubleshooting
Known Issues and Solutions
| Issue | Solution |
|---|---|
Battery cells out of balance | Leave on the charger (under supervision) for about 8 hours |
Cannot control gimbal | |
Astro drifts up/down while hovering | |
Cannot record video using the Sony a7R-IV, or "unable to write to card, check card speed" | |
Transfer mission from PC to Herelink | Upload to Astro using PC, download from Astro using Herelink |
Can't connect laptop version of AMC to Astro | Change the UDP settings |
FAQ
| Question | Answer |
|---|---|
Is there a compatible LiDAR sensor? | Yes! Several LiDAR payloads are available using our Smart Dovetail quick release or an adaptor: -Emesent Hovermap -GreenValley International X3C -YellowScan Mapper, Mapper +, and Ultra -Phoenix LiDAR Recon-A and Recon-XT -Inertial Labs RESEPI -ROCK Robotic R3PRO |
Is there a thermal sensor for Astro? | Yes, see the Freefly Wiris Pro payload in our store here. |
Advanced Troubleshooting
For in-depth problem-solving, you can check our Troubleshooting Tree or Astro Support page for solutions to specific questions or error codes.
If you need more help or can't find what you're looking for, please contact us!
Last updated