Astro Public
  • Pilot's Operating Handbook
    • Getting Started
    • System Overview
    • Flight Part 1 - Flight Modes
    • Flight Part 2 - Operation
    • Flight Part 3 - Emergency / Advanced
    • Essential Software
      • Auterion Mission Control
        • AMC - Fly
        • AMC - Plan
          • Transfer Mission Plan and KML Files with Herelink
        • AMC - Vehicle Setup
          • Advanced Vehicle Setup
          • Parameters
        • AMC - Photos
        • AMC - User Account
        • AMC - Settings
          • Advanced Mode
      • Auterion Suite / Flight Logs
      • Network and Connectivity
    • Pro Tips and Limitations
      • Travel and Shipping
  • Maintenance
    • FAQ & Troubleshooting
    • Software Updates
      • Updating Firmware
      • Astro Software v1.7 - What’s New
      • Astro Software v1.4 - What’s New
      • Astro Software v1.2 - What’s New
    • Standard Maintenance Procedures
      • Getting Technical Support
      • Periodic Maintenance
      • Replacing Components
        • Replacing Propellers
        • Installing a SIM Card
      • Calibration and Tuning
      • Controller / Radio Binding
  • Other User Manuals
    • FREEFLY PAYLOADS
      • LR1 Payload
        • Payload Overview and Setup
        • Expansion Modules
          • LR1 Thermal Module
          • LR1 Distance Sensor
        • Mapping/Inspection/Video Workflow
        • LR1 Lenses and Expansion
          • Changing Lenses
            • Advanced Gimbal Tuning
          • Expansion Ports
        • What changed between A7R4 and LR1 Payload?
        • Technical Specs
      • A7R4 Payload
        • Packing, Handling, and Setup
        • Camera Controls
        • Mapping/Inspection/Video Workflow
        • Resetting Camera Settings
        • Calibration and Tuning
        • Technical Specs and Lenses
      • Ventus OGI Payload
        • Operating Handbook
          • Setting up Astro with OGI
          • Pre-flight Planning
          • Settings
          • Configure Gas Enhancement Mode
          • Advanced Operation
          • Downloading/Formatting Media
        • Protips, Limitations, and Troubleshooting
        • Technical Specs
      • Wiris Pro Payload
        • Operating Handbook
          • Setting up Astro with Wiris Pro
          • Pre-flight Planning
          • Advanced Operation
          • Inspection Workflow
          • Downloading Media/Example Output
          • Formatting Media
        • Protips, Limitations, and Troubleshooting
        • Technical Specs
        • Camera Software
        • Glossary
        • Integration for 3rd Party Applications
          • Mechanical Interface
          • Electrical Interface
          • Operational Limitations
      • Workflows/Maintenance/Updates
        • Installing/Removing Payloads
        • Mapping Workflow and Output
          • Pre-flight Planning
          • Mapping Efficiency Tips
          • Mapping Flight and Post Processing
          • PPK Software
          • Output Specification
          • Sample Mapping Data
        • Inspection Workflow
        • Gimbal Firmware
        • Gimbal Logs
        • USB Formatting
        • Isolation System
        • Precise Gimbal Control
      • FPV Camera
    • 3RD PARTY PAYLOADS
      • Hovermap ST-X Lidar
        • Hovermap Setup on Astro
        • Mapping with Hovermap
        • Assisted/Autonomous Flight
      • Gremsy Pixy PE
      • Gremsy Vio
      • Sentera 6X/65R
    • ECOSYSTEM
      • Components
        • Batteries
        • Pilot Pro Controller
        • Herelink Handset (Legacy)
          • Herelink Controller Maintenance
            • Updating Herelink Software
            • Switching to Freefly Updater
            • Removing/Reinstalling the Herelink Cover
        • Vibration Isolators
        • GNSS Base Stations
      • Development Tools
        • MavSDK
        • Software Interfaces
        • Payload Mounting Interfaces
        • Electrical Interfaces
        • Onboard Computer
      • DIU Blue sUAS
      • FAA Remote Identification (RID)
      • Esri Site Scan
        • 1 - Setup and Connecting to Astro
        • 2 - Preflight and Mission Planning
        • 3 - Flying a Mission with Astro
        • 4 - Post-Flight and Image Processing
        • Global Settings
      • DroneDeploy
    • SPECS AND INTERFACES
      • Technical Specs
      • Performance
      • Drawings and CAD
      • Compliance
    • Legal
Powered by GitBook
On this page
Export as PDF

Last updated 1 year ago

Here is a guide to get your issues resolved faster:

  • Reach out to support by emailing us at support@freeflysystems.com or via our . Texting or sending social messages will take longer.

  • Share as much detail as possible and provide Astro's serial number.

  • Share your flight logs from the .

  • Include photos or videos in your contact in order to get us up to speed as quickly as possible.

  • Include pilot statement and notes of any incident or details

PreviousStandard Maintenance ProceduresNextPeriodic Maintenance
  1. Maintenance
  2. Standard Maintenance Procedures

Getting Technical Support

website
Auterion Suite